What is Sky Protect and is it worth the Money?

February 7, 2023
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What is Sky Protect and is it Worth the Money?

Have a Sky Digi, HD or Classic box? Want to protect your devices against life’s little mishaps?

No matter how careful you’re with your Sky equipment and other devices, accidents happen.

With Sky Protect, experienced engineers arrive at your doorstep to repair or replace your broken, or damaged devices.

In fact, they can replace or repair your devices as many times as you wish.

Want to learn more about Sky Protect? Keep reading!

What is Sky Protect?

Sky Protect is insurance cover offered to Sky customers against accidental damage and breakdown of Sky devices. Also known as Sky Protect Device Insurance, the cover ensures Sky customers get unlimited replacements and repairs.

Sky customers eligible to take up Sky Protect Device Insurance can choose to cover up to 8 devices including their Sky equipment. The cover is provided by Domestic and General, one of the UK’s leading appliance care specialists.

The cover is available for laptops, mobile phones, tablets, TVs and certain game consoles. Basically, your devices must cost less than £2000, when new and in good working condition. In the case of mobile phones, they must be no more than 3 years to qualify for Sky Protect.

As previously mentioned, when you get Sky Protect or Sky Protect Device Insurance, you’re covered for as many repairs or replacements you need. If the engineers cannot fix the problem, then Sky will replace it at no extra cost.

When making a claim on a mobile phone, a £75 excess fee applies. When it comes to other devices covered by Sky Protect, there’s no excess fee to pay.

How Much Does It Cost?

In the third quarter, Sky’s sales plunged almost 15% largely due to a weaker pound and a continuing cost of living crisis in the UK. To remain competitive, Sky started selling Sky Protect.

It’s understood that Sky started selling the insurance product as a way of branching from its TV business. This is largely due to the fierce competition from streaming rivals such as Netflix.

The cover, now dubbed Sky Protect Device Insurance, will be underwritten by Zurich UK. It will be available as a standalone insurance product designed to capture Britain’s £7 billion home insurance market.

So, how much does Sky Protect cost?

From £9 a month, Sky will insure your Sky equipment and another device such as a laptop, tablet, gaming console, mobile or TV. If you’re a Sky Q customer, besides covering your Sky equipment, the company will cover two additional devices instead of one.

If you want to cover more devices, you’ll have to pay £3 a month for each device. What you need to know is that the only time that your premiums may increase is when you renew your policy or when you add more devices.

What Does It Cover?

Sky Protect covers Sky equipment. That includes:

All Sky boxes in your home including HD, Classic and Digi
Sky cabling
Remotes
LNB
Sky wireless router
TVLink
Sky dish

Sky Stream and Sky Glass pucks are not included with Sky Protect insurance coverage.

It also covers other devices in your home but at an additional cost of £3 per device each month. The following are devices that Sky Protect covers:

Laptops
Tablets
Smartphones
TVs
Certain gaming consoles

Speaking of gaming consoles, Sky Protect covers:

Xbox One
Xbox 360
PlayStation 3
PlayStation 4

Sky+ customers can cover one device from the list above while Sky Q customers can cover two devices. However, in both cases, you can cover up to eight devices. Sky customers can take out the insurance cover during the manufacturer’s warranty.

They can add it to their standard warranty that covers their Sky equipment and devices. Once the manufacturer warranty ends, Sky Protect will still cover their devices for accidental damage.

If you add your mobile phone to your Sky Protect cover, you’ll have the option of adding protection against loss and theft for £5/month. Under this policy, you’ll have access to expert engineers who will replace or repair your mobile if it:

Breaks down
Gets wet
Gets a broken screen

Or suffers damage that causes your mobile phone to stop working properly. Even when your mobile gets damaged while away from home, Sky Protect will ensure it gets repaired when you get home.

Does Sky Protect Cover Accidental Damage?

Yes, Sky Protect does cover your Sky equipment and other devices in your home against accidental damage.

For example, your television is one of your valuable investments. It provides you and your family access to the latest news, entertainment and gaming.

If the TV suffers from any form of damage such as mechanical or electrical, you’ll be unable to stream your favourite programs or play video games.

Examples of damage include:

Cracked or damaged screens
Blown speakers
Broken buttons
Damage to power supply or wires

With Sky Protect, you’ll get some type of extended warranty that covers accidental damage. In case of damage, experienced engineers will arrive at your home to repair or replace the equipment.

If they are unable to do so, Sky will replace the equipment at no extra cost.

Sky Protect Pros and Cons

Here are the pros and cons for Sky Protect insurance…

Pros

Covers your Sky equipment against accidental damage
Covers up to 8 devices in your home
No limit on the number of replacements and repairs
Devices get repaired quickly by expert engineers
Worldwide cover
Exclusive priority for Sky equipment

Cons

Loss and theft cover is available to mobile phones only
Sky Protect charges an excess fee when you make claim on a mobile phone
Premiums may increase when you renew your policy

How to Cancel Sky Protect

Want to cancel your Sky Protect Device Insurance coverage? To do so, simply call their toll-free helpline at 0800 561 4541.

How to make a Sky Protect Claim?

To make your claim, call the Domestic and General dedicated helpline in the UK – 0800 597 8531. The support team is available seven days a week from 8am to 8pm.

Alternatively, you can visit the Sky Protect Device Insurance webpage online and complete a claim. Remember, theft and loss of devices are currently unavailable via the online service.

To make your claim online, go to the Sky Protect site then sign in to your Sky Protect account. On the account dashboard, click Repair. This will start a new claim. To track the progress of an existing claim, use the steps above.

Remember, if making a claim for a mobile phone, you’ll be charged a £75 excess fee. However, when you make a claim for all other devices including Sky equipment, there’s no excess fee to pay.

Final Thoughts…

With Sky Protect, you can claim as many times as you need and there is no limit to the number of replacements or repairs.

Domestic and General engineers will repair your devices quickly and get them back up and running.